HELP & GUIDANCE
Frequently Asked Questions
Common questions regarding refurbished medical equipment certification, warranty, payments, and international delivery.
How is pre-owned medical equipment tested and certified?
Our certified biomedical technicians test each machine against original manufacturer (OEM) operational specifications. This includes full electrical safety testing, transducer/probe verification, battery capacity tests, software diagnostics, and calibration verification. A physical inspection report is available with every order.
What is the difference between Grade A, Grade B, and Grade C?
Grade A represents pristine, like-new cosmetic condition with minimal operational hours. Grade B indicates clean units with minor cosmetic blemishes that do not impact clinical function. Grade C denotes fully operational equipment with normal signs of clinical wear. All grades are functionally verified.
How does the warranty work for international buyers?
All units carry a standard 30 to 90-day warranty against component defects. If an issue arises, our technical team provides remote troubleshooting, replacement parts dispatch via express courier, or replacement units when applicable.
How do you crate and package sensitive systems for air freight?
We build custom-fit, heat-treated wooden crates lined with high-density anti-shock foam. Diagnostic screens and transducers are individually sealed with anti-static wrap to prevent moisture and vibration during transit.
How fast do you respond to quote requests?
Our clinical sales specialists review and return formal quotes with full equipment condition details and estimated freight costs within 4 business hours.
Still have questions?